Customer Service Executive – English

Job Title: Customer Service Executives – English
Number: 2
Location: Nairobi
Salary: 50 – 60k Gross

Virtual Recruitment and Staffing Services Ltd is one of the leading Recruitment firms in Kenya .Our client is the leading lottery and sports betting operator in African emerging markets, managing over 18 national divisions. The company is fast growing, has doubled in size over the last 3 years, and has plans for further expansion. The company is globally recognized as a start-up specialist for gaming operations in emerging markets. They are looking for two Customer Service executives who with good knowledge of soccer/football.

Job Responsibilities
• Handle customer queries via the phone, via email or via social media
• Educate current and potential customers with products and service information
• Solve customers’ problems
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader
• Actively participate in team meetings
Competencies and Qualifications Desired
• Fluent in written and Spoken English
• Must have a good knowledge of Soccer/ Football
• A higher Diploma or bachelors Degree
• Knowledge and working experience of MS Office
• Experience not a must, but demonstrated ability to learn fast and work against set targets is key to the role

How to Apply
If you are up to the challenge, posses the necessary qualification and experience,
Please send your CV only quoting the job title on the email subject (Customer Service Executive – English) to before Friday 15th July,

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted.

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