Job Title: Native French Speaking Customer Service Executives
Number: 2
Location: Nairobi
Salary: 50 – 60k Gross

Virtual Recruitment and Staffing Services Ltd is one of the leading Recruitment firms in Kenya .Our client is the leading lottery and sports betting operator in African emerging markets, managing over 18 national divisions. The company is fast growing, has doubled in size over the last 3 years, and has plans for further expansion. The company is globally recognized as a start-up specialist for gaming operations in emerging markets. They are looking for two Customer Service executives who are native French speakers with good knowledge of soccer/football.

Job Responsibilities
• Handle customer queries via the phone, via email or via social media
• Educate current and potential customers with products and service information
• Solve customers’ problems
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader
• Actively participate in team meetings
Competencies and Qualifications Desired
• Must be a Native French Speaker
• Must have a good knowledge of Soccer/ Football
• A higher Diploma or bachelors Degree
• Knowledge and working experience of MS Office
• Experience not a must, but demonstrated ability to learn fast and work against set targets is key to the role

How to Apply
If you are up to the challenge, posses the necessary qualification and experience,
Please send your CV only quoting the job title on the email subject (Customer Service Executive – French Native Speaker) to vacancies@virtualrecruitment.co.ke before Friday 15th July,
2016.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted.

Job Title: Customer Service Executives – English
Number: 2
Location: Nairobi
Salary: 50 – 60k Gross

Virtual Recruitment and Staffing Services Ltd is one of the leading Recruitment firms in Kenya .Our client is the leading lottery and sports betting operator in African emerging markets, managing over 18 national divisions. The company is fast growing, has doubled in size over the last 3 years, and has plans for further expansion. The company is globally recognized as a start-up specialist for gaming operations in emerging markets. They are looking for two Customer Service executives who with good knowledge of soccer/football.

Job Responsibilities
• Handle customer queries via the phone, via email or via social media
• Educate current and potential customers with products and service information
• Solve customers’ problems
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader
• Actively participate in team meetings
Competencies and Qualifications Desired
• Fluent in written and Spoken English
• Must have a good knowledge of Soccer/ Football
• A higher Diploma or bachelors Degree
• Knowledge and working experience of MS Office
• Experience not a must, but demonstrated ability to learn fast and work against set targets is key to the role

How to Apply
If you are up to the challenge, posses the necessary qualification and experience,
Please send your CV only quoting the job title on the email subject (Customer Service Executive – English) to vacancies@virtualrecruitment.co.ke before Friday 15th July,
2016.

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing.

Only candidates short-listed for interview will be contacted.

Job Title: Customer Care Executives
Industry: Entertainment
Location: Nairobi
Salary: Attractive remuneration

Our client IMAX is looking to fill the position of Customer Care Executives

Primary Responsibilities
• Attracts potential customers by answering product and service questions;
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem;
• Maintains financial accounts by processing customer adjustments
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed

Competencies and Qualifications Desired
• Fluent in Gujarati, Hindi, Telugu, Punjabi etc.
• A minimum degree or higher diploma in customer service, business administration or a related field.
• Proven customer support experience.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize and manage time effectively.
• Hands-on, self-motivated and naturally organized individual.
• Creative with good attention to detail:
• Strong time management skills and the ability to meet deadlines.
• Proactive, task driven and positive attitude.
• Good interpersonal and communication skills both written and verbal.
• Ability to work independently as well as part of a team.
• Have strong business knowledge and customer service skills.
• Disciplined and dedicated to the company and the assigned role.
• Able to work with Vista software and computer applications ie Word, Excel, PowerPoint, Internet and Emailing

How To Apply
If you know that you are suited for any of the above positions kindly send CV to serah.imax@gmail.com with the job that you are applying for clearly stated on the subject of the mail.
Application deadline_Open.