Customer Care Executive

Job Title: Customer Care Executives
Industry: Entertainment
Location: Nairobi
Salary: Attractive remuneration

Our client IMAX is looking to fill the position of Customer Care Executives

Primary Responsibilities
• Attracts potential customers by answering product and service questions;
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem;
• Maintains financial accounts by processing customer adjustments
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed

Competencies and Qualifications Desired
• Fluent in Gujarati, Hindi, Telugu, Punjabi etc.
• A minimum degree or higher diploma in customer service, business administration or a related field.
• Proven customer support experience.
• Excellent communication and presentation skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize and manage time effectively.
• Hands-on, self-motivated and naturally organized individual.
• Creative with good attention to detail:
• Strong time management skills and the ability to meet deadlines.
• Proactive, task driven and positive attitude.
• Good interpersonal and communication skills both written and verbal.
• Ability to work independently as well as part of a team.
• Have strong business knowledge and customer service skills.
• Disciplined and dedicated to the company and the assigned role.
• Able to work with Vista software and computer applications ie Word, Excel, PowerPoint, Internet and Emailing

How To Apply
If you know that you are suited for any of the above positions kindly send CV to serah.imax@gmail.com with the job that you are applying for clearly stated on the subject of the mail.
Application deadline_Open.

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